Privacy Policy

Ligera Synergy collects information that you provide directly to us when you create an account, purchase a product or service, submit a support ticket, or otherwise communicate with us. This information may include your name, email address, postal address, phone number, payment information, and any other information you choose to provide.

We also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and the date and time of your visit. We may use cookies, web beacons, and similar tracking technologies to collect this information.

When you use our hosting services, we collect data related to your account usage, including but not limited to bandwidth consumption, disk space usage, resource utilization metrics, and login history. This data is essential for maintaining service quality and ensuring fair usage of shared resources.

We use the information we collect to provide, maintain, and improve our hosting services, process transactions, send you technical notices and support messages, and respond to your comments, questions, and support requests. Your information helps us deliver reliable infrastructure services and ensure the security of your hosting environment.

We may use your information to communicate with you about products, services, offers, promotions, and events offered by Ligera Synergy, and to provide news and information we think will be of interest to you. You may opt out of receiving promotional communications from us at any time by following the instructions in those communications.

Additionally, we use collected data to monitor and analyze trends, usage, and activities in connection with our services, detect, investigate, and prevent fraudulent transactions, abuse, and other illegal activities, and personalize and improve your experience with our services.

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include physical access controls to our data centers, firewalls, intrusion detection systems, encrypted data transmission (SSL/TLS), and secure authentication protocols.

Our data centers are equipped with redundant power supplies, climate control systems, and 24/7 security monitoring to ensure the physical safety of the servers hosting your data. We conduct regular security audits and vulnerability assessments to maintain the highest levels of data protection.

Despite our best efforts, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We use cookies and similar tracking technologies to track activity on our website and hold certain information to improve your experience. Cookies are small data files stored on your device that help us understand how you use our services and enable certain features. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We use both session cookies, which expire when you close your browser, and persistent cookies, which stay on your device until they expire or you delete them. We use cookies to remember your preferences and settings, understand how you use our services, and provide enhanced and personalized features.

Please note that some features of our website and client portal may not function properly if cookies are disabled. We do not use cookies to collect personally identifiable information beyond what is necessary for the functionality of our services.

We do not sell, trade, or otherwise transfer your personal information to outside parties except to trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. We may share aggregate, non-personal information with our partners for the purposes described above. Our payment processing partners receive only the information necessary to complete your transactions securely.

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website before any such transfer becomes effective.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Account information is retained for the duration of your active subscription and for a reasonable period thereafter to facilitate account recovery and reactivation.

Server logs and usage data are typically retained for 90 days unless longer retention is required for security investigation or legal compliance. Backup data is maintained according to our service-level agreements and may be retained for up to 30 days depending on your specific service plan.

When your data is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies. You may request the deletion of your personal data at any time by contacting our support team, subject to legal and contractual obligations.

You have the right to access, update, or delete your personal information at any time through your client portal or by contacting our support team. You may also request a copy of the personal data we hold about you. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.

You have the right to opt out of receiving promotional communications from us. You may exercise this right by clicking the "unsubscribe" link included in any promotional email or by contacting us directly. Please note that even if you opt out of receiving promotional communications, we may still send you transactional communications regarding your account and services.

If you are a resident of the European Union or other regions with comprehensive data protection laws, you may have additional rights, including the right to data portability, the right to restrict processing, and the right to object to processing. We are committed to complying with applicable data protection regulations.

If you have any questions about this Privacy Policy, please contact us at: